Legal
Terms & Conditions
Last updated: 15 September 2026
These terms and conditions constitute an electronic contract created in accordance with the Information Technology Act of 2000, its implementing regulations, and the amended provisions of various statutes relating to electronic documents and records that have been made applicable by the Information Technology Act of 2000. There is no digital, electronic, or physical signature required for these terms. This document has been published and will be interpreted in compliance with the terms of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which were established under the Information Technology Act of 2000 and mandate the publication of the user agreement, privacy policy, and rules and regulations before anyone can access or use the website. Between VEGAM and User (both names defined below), these conditions of use constitute a legally enforceable agreement. The relationship between VEGAM and user for the use of the website (described below) shall be governed by these terms of use, which will take effect upon your acceptance of them (directly or indirectly through an electronic record or form). Kindly carefully read these conditions of usage. You acknowledge that you have read, agreed to, and consented to these terms of use by using this website. Please do not use this website if you do not agree to the conditions of this use. By accepting this, you grant VEGAM your unqualified approval or agreements as specified by Information Technology Act of 2000 Sections 43A and 72A. This agreement governs how you may use the website, which can be found at https://www.vegam.co.in, as well as any mobile sites or applications therein. It is between you, the guest users, and registered users of the website (“you,” “your,” “yourself,” or “user”) and VEGAM (“VEGAM,” “we,” “us,” or “our”), operating from Hyderabad, Telangana, India. VEGAM and you are parties to a contract with these terms of usage. The privacy policy, any terms and conditions, and any other notices, disclaimers, or guidelines that may occasionally appear on the website should all be read in conjunction with these terms of use (collectively referred to as the “Agreement(s)”). You may only access and use this website and its services in accordance with the terms and conditions stated in the Agreement(s).
1. Explanation
1.A A reference to the singular also refers to the plural and vice versa unless otherwise stated; similarly, a reference to the masculine also refers to the feminine and vice versa. 1.B The usage of headings and captions is only for convenience and has no bearing on how these terms of use are interpreted. 1.C Any mention of a natural person will include his executors, heirs, and authorised assignees unless it is offensive to the situation. Likewise, unless it is inappropriate in the given context, any mention of a legal entity like VEGAM will also refer to its affiliates, successors, and authorised assignees.
2. Qualification
2.A The services are available to users who are eighteen years of age or older. Your parents or legal guardian must recognise and accept the terms of use if you are under the age of eighteen and want to download, install, access, or use the services. You must stop using it right away if your parents or legal guardian disagree or refuse to accept the conditions of usage. 2.B In the event that VEGAM becomes aware of it or learns that you are under the age of 18, VEGAM retains the right to deny you access to use the services provided.
3. Registration and Security of Accounts
3.A You have the option to access and utilise the website and its services as a guest user or as a registered user. But not every part of the website and its offerings will be available to visitors. 3.B Registered users: Only after you have given VEGAM the necessary user information and established an account and VEGAM ID using a specific log-in ID and password (“account”), will VEGAM make some of the services available to you through the website. If, in order to use the services offered by the website, you register as a user and create an account, you are entirely responsible for maintaining the security and confidentiality of the account and accountable for all actions taken using your account. You pledge to (a) tell VEGAM right away of any unauthorised use of your account information or other security breach, and (b) make sure you log out of your account at the conclusion of each session. VEGAM disclaims all liability for any loss or harm resulting from your inability to abide by this provision. Because you neglected to keep your account details private and secure, you could be held accountable for any losses suffered by VEGAM or any other user of the website as a result of authorised or unauthorised use of your account. It is your responsibility to guarantee that the account details you enter in the website’s registration form are accurate, complete, and current. It is strictly forbidden to use another user’s account details to access the services. In the event that any information you submit is false, erroneous, outdated, or incomplete (or turns out to be false), VEGAM has the right to suspend or terminate your account and refuse any and all use of the website and services (or any portion thereof) in the future if it believes that the information you have provided is false, inaccurate, not current, or incomplete, or if it has reasonable suspicions that it is. 3.C Guests: Those who have not registered on the website are also granted restricted access to the services (sometimes referred to as “guest users”). The website will be navigable for these users.
4. Providers
4.A VEGAM operates a technology-enabled platform that facilitates on-demand and scheduled last-mile delivery services, related logistics services, and other connected offerings via its website and applications, including in connection with ONDC-enabled commerce channels where applicable. 4.B VEGAM does not own, sell, resell, furnish, provide, or prepare any goods, nor does it oversee, manage, or govern users as merchants or end customers in respect of the underlying products themselves. 4.C VEGAM’s accountability is restricted to helping with service delivery and platform facilitation as described in the Agreement(s).
5. Utilising the Services and Website
You promise and accept that when utilising a website or service, you won’t: 5.A threaten, harass, stalk, slander, abuse, or infringe against the legal rights of others; 5.B publish, post, upload, distribute, or otherwise make available any topic, name, material, or information that is improper, profane, defamatory, infringing, obscene, indecent, or illegal; 5.C carry out or distribute chain letters, pyramid schemes, surveys, or competitions without authorisation; 5.D alter or remove any proprietary designations, labels, author credits, legal or other proper notices, or indications of the source or origin of software or other content included in an uploaded file; 5.E post anything on this website that is deceptive; 5.F access, acquire, copy, or monitor any portion of the website or content using any deep-link, robot, spider, or other automatic device, program, algorithm, or methodology; or in any way replicate or evade the website’s navigational structure or presentation in order to obtain or attempt to obtain any materials, records, or data through any method not expressly provided on the website; 5.G take information or software off the website and reverse engineer, alter, copy, distribute, transmit, display, perform, reproduce, publish, license, make derivative works from, transfer, or sell it.
6. External Content
6.A You agree that, as between you and us, you bear all risk of harm or injury resulting from any other user’s failure to comply with the aforementioned rules or any other condition of these terms of use. We cannot and will not guarantee that other users will comply with these rules. 6.B You understand and agree that when you click on a link that exits the services, you will be entering a website that is not under our control and may have its own terms of service and privacy policies. By clicking on links to such websites, you accept that we have no control over those websites. Although we are not required to, we reserve the right to remove links to and/or from third-party websites to the services.
7. Discounts, Promos, and Deals
VEGAM is not obligated to provide any user with discounts or promotional offers of its choosing, and it will not be held responsible for failing to do so. The discounts and offers are subject to change, alteration, or modification at any moment and are made available at VEGAM’s sole discretion. VEGAM retains the right, at its sole discretion, to end the discounts or offers at any time, for any reason, and without providing any kind of notice. It is agreed that participation in discounts or offers is completely voluntary and that the user’s actions will be interpreted as voluntary.
8. Communications Base
You agree and understand that you are communicating with us through electronic records when you use the website, send emails, or provide us any data, information, or communication. You also consent to receive communications from us via electronic records on a regular basis and as needed. Email or any other form of communication, electronic or otherwise, may be how we get in touch with you.
9. The Right to Employ Logos
This agreement does not provide the user permission to use any trademarks, service marks, logos, or other marks that belong to VEGAM shown on the Website (“IPR”). Users may only use the IPR with our prior written consent. You agree that none of us will be able to legally challenge the other as the sole or exclusive owner of our respective intellectual property rights.
10. Without Warranties
Both the services and the website are offered “as is”. Other than that, we make no other express or implied representations or guarantees of any kind, including without limitation that the services or the website will suit your needs, be constantly accessible, timely, secure, and error-free.
11. Liability
In the event that you violate this agreement, our privacy policy, our terms of use, any law, regulation, or the rights (including intellectual property rights) of a third party, you agree to indemnify and hold harmless VEGAM, its owner, licensee, affiliates (if applicable), and their respective officers, directors, agents, and employees from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed.
12. Liability Restriction
VEGAM will never be responsible for any kind of special, incidental, indirect, or consequential damages arising from these terms of use, even if the user has been made aware of the possibility of such damages in advance, to the fullest extent permitted by law.
13. Revisions
Without giving you any prior written notice, we reserve the right, at our sole discretion, to alter, amend, add, or remove any part of these terms of use. It is advised that you review these terms of use frequently to stay informed of any revisions. Once modifications are posted, you will be deemed to have accepted and agreed to the changes if you continue to use the website. We give you a limited, personal, non-exclusive, and non-transferable right to access and use this website, provided you abide by these terms of use.
14. Severability
The remaining terms of use shall survive, remain in full force and effect, and continue to be binding and enforceable if any of these terms are found to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state in which these terms are intended to be effective. In such case, the relevant term shall be severed and deleted to the extent and within the relevant jurisdiction.
15. Not Assigned
The agreement between you and us may not be assigned, transferred, or purportedly transferred to another party.
16. Dispute Resolution, Jurisdiction, and Governing Legislation
The laws of India shall apply to these terms of use. The courts in Hyderabad, India shall have jurisdiction over any action, suit, or other legal proceeding brought to address any issue arising out of or pertaining to this website.
17. Officer of Grievances
The contact information of the grievance officer is listed below, in compliance with the Information Technology Act of 2000 and its implementing regulations: Grievance Officer Email: hello@vegam.co.in Operating location: Hyderabad, Telangana, India Questions about these terms, privacy, or location tracking may also be sent to hello@vegam.co.in.
18. Notice about Preferential Treatment of Seller NPs on the ONDC Registry
This is to clarify that, when it comes to allocating responses in search requests made through the ONDC protocol, VEGAM is not providing any Logistics Buyers with special treatment. We do not offer any vendor NPs any preferential pricing. In accordance with compliance regulations, our rates are disclosed to seller NPs during search and init requests.
19. Location Tracking
Delivery partners and users who enable location services expressly consent to: • Continuous location tracking • Background location access • Route optimization • Attendance verification • Fraud prevention • Safety monitoring • Performance measurement Location data may continue to be retained after completion of services for operational, legal, and analytical purposes. Further detail on how location and other personal information is collected, used, and protected is set out in our Privacy Policy.